Frequently Asked Questions
Getting started is easy, but questions are natural. Here are the answers to the most common queries about our platform.
1. What does Protect Pay Solutions do?
Protect Pay Solutions is a boutique payment consultancy. We help businesses navigate the payment ecosystem. That includes getting accepted by acquirers and PSPs, reducing chargebacks, optimising conversion, expanding into new markets, and building payment stacks that are structurally sound and commercially optimised. We work with a select number of clients at any given time and apply senior-level expertise to every engagement.
2. What types of businesses does PPS work with?
We work with any business that takes payments online and wants to do it better. That includes large enterprises and global brands that need a more sophisticated payment strategy, as well as startups that are setting up their payment infrastructure for the first time. Our clients come from a wide range of sectors and markets. What they have in common is that they face a payment challenge that requires senior expertise to solve properly.
3. Is PPS an ISO?
No. PPS is an independent payment consultancy, not an ISO. You pay us directly. That means our advice is always aligned with what is best for your business. When we recommend a provider or introduce you to our network, it is because it is the right fit for your situation.
4. How is PPS different from other payment consultancies?
Three things set PPS apart. First, we are a boutique. We work with a limited number of clients, so every engagement gets direct access to senior people. Second, we have real relationships inside the ecosystem. We know the decision-makers at acquirers and PSPs, Chargeback Prevention Providers, Tax and Entity service providers, and many more. We know the whole payments ecosystem. That access matters when you are trying to get something done. Third, we have built our own technology layer, TrustBench, that makes the onboarding and compliance process significantly faster and more reliable.
5. Which countries does PPS operate in?
PPS works globally. We help European companies expanding to China, Latin America, or the US. And we help international companies doing business in Europe. Our network covers most major payment markets. If you are looking at a specific market, the best starting point is a conversation.
1. How does the engagement work?
We structure our engagements in three phases. Setup covers the analysis, compliance positioning, and getting you accepted with the right providers. Growth focuses on optimising what is running. Improving approval rates, reducing chargebacks, and increasing conversion. Scale is the ongoing phase in which we support long-term growth through network access and continued advisory support. Each phase runs on a monthly retainer basis.
2. How long does the onboarding process take?
The Setup phase typically runs three to six months. The exact timeline depends on your current situation, the complexity of your payment stack, and how much groundwork needs to be laid. Some clients come to us with solid documentation and just need the right introductions. Others need a more comprehensive rebuild of their payment profile. We assess this in the first conversation.
3. What happens in the first meeting?
The first meeting is a 30-minute strategy call. We listen to your situation, ask the questions that help us understand the real challenge, and give you an honest view of what is possible. There is no pitch and no pressure. At the end of the call we will tell you whether PPS is the right fit and, if so, what the next step looks like.
4. Can PPS help with market expansion?
Yes. International expansion is one area where businesses benefit most from working with PPS. Entering a new market involves new compliance requirements, new provider relationships, and different payment expectations from local customers. We map the landscape, identify the right partners for that specific market, and guide you through the full process. Including the parts that are not obvious until something goes wrong.
5. How does PPS help with chargebacks?
We start by analysing your chargeback data. Reason codes, dispute win rates, the sources of friendly fraud versus genuine disputes. We also analyse the merchant's customer journey to identify where disputes originate. From there we design a prevention strategy tailored to your business model. We implement the right alert tools, build a representment workflow, and connect you with specialist chargeback partners where needed. The goal is not just to respond to chargebacks. It is to reduce them at the source.
1. What is TrustBench?
TrustBench is the proprietary compliance and onboarding tool built by PPS. It helps businesses collect, organise, and submit the documentation required by acquirers, PSPs, and other payment partners. AI-assisted workflows guide you through exactly what is needed. Everything is structured, version-controlled, and can be shared with any provider in a single action.
2. How is TrustBench different from the PPS consultancy?
TrustBench is the technology layer that supports the consultancy work. It is not a standalone product that you buy separately. Access to TrustBench is included as part of a PPS engagement. Think of it as the infrastructure that makes the consultancy faster and more reliable. If you are specifically interested in TrustBench for your own onboarding operations, you can request a demo separately.
3. Does TrustBench integrate with other tools?
TrustBench is built to connect with the tools your team already uses. CRM platforms, communication tools, and analytics software. It is also designed to submit compliance packages directly to providers without duplicating effort. For integration details, request a demo and our team will walk you through the specifics.
1. What results can I expect from working with PPS?
That depends on your starting point. Businesses that come to us with an acquirer rejection typically get a positive outcome within the Setup phase. Those working on chargeback reduction see meaningful progress within the first two to three months. Businesses expanding into new markets get a clear roadmap and the right provider relationships in place before they launch. We do not guarantee specific numbers. What we guarantee is senior attention, honest assessment, and real work.
2. How much does it cost to work with PPS?
Our engagements are structured as monthly retainers. The cost depends on the scope and complexity of your situation. We discuss this transparently in the first conversation after we understand what you are dealing with. We do not offer a pricing page because a business with a straightforward acceptance challenge has different needs than one restructuring a complex multi-market payment stack.
3. How do I get started?
Book a free 30-minute strategy call. Tell us your situation. We will tell you, honestly, whether PPS can help and what that would look like. There is no commitment required. The conversation itself is usually useful.